Our Returns Policy
Decor2Go takes pride in our customers’ satisfaction and that includes any return of product. That is why we make any product returns as easy as possible.
- We accept returns on product where there is any fault (including damaged goods) if we have been notified within two working days of delivery.
- The product must then be returned and received by us within 10 days after the item is delivered.
- You will not be charged any postage and/or shipping on these returns.
- If you would like the problem rectified, Decor2Go will do so immediately upon verification of the particular issue.
- If you are not 100% happy with your choice of ready-made product, we will gladly exchange or refund your purchase when returned in its original, like-new condition, with proof of purchase, within 10 days after delivery.
- You would need to notify us of your decision to return the product within two working days of delivery.
- You will be responsible for the cost of returning the product to us.
- Delivery charges would also apply.
24 Month Product Guarantee
- We proudly guarantee our workmanship on custom-made products for 24 months.
- Product that has been ordered to your specifications, or resized, cannot be returned.
- We are only able to accept returns on orders which are incorrectly manufactured and/or installed by Decor2Go, or are defective.
Customer Altered Product
- Decor2Go cannot be responsible for product that is altered, either by the customer, or another provider, and as a result is damaged and/or does not fit.
Customer Requested Repairs
- Any repairs or replacement carried out at the request of the customer and their collection or return may incur charges.
- On agreement from the customer, these charges will be made to your credit card used in the original purchase.
- When measuring up for your Decor2Go window treatments it is important you follow the instructions very carefully.
- We understand measuring mistakes do happen and depending on the type of error, you may return the product for either replacement or repair. We will confirm any additional costs beforehand.
- Any mistakes made at our end will be rectified as soon as possible and at no extra charge.
- Any refunds will be issued via the same payment method used in the original purchase.
- Authorisation of refunds only happens once products have been received by Decor2Go and details of the return have been confirmed and authorised by our team